Frequently Asked Questions
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What is your Return Policy?
Return requirements vary depending if the product is purchased online or at our storefront. Please visit our Return Policy for further details or contact us at orders@shopmountainjoy.com
Storefront vs. Online Pricing
Our online store and storefront operate with different products and prices may vary. If you have any questions please reach out to hello@shopmountainjoy.com.
Do you offer shipping?
We offer shipping from our online store. Products located in our brick-and-mortar store does not offer shipping. Click here to read our Shipping Policy
What is my product status?
If you do not have an email in your inbox or cannot find the tracking by logging into your account please contact us at orders@shopmountainjoy.com
Do you offer gift cards?
Gift cards are available at a variety of price points. Gift cards purchased in-store must be used for in-store purchases only.
Gift cards are currently unavailable for the purchase of online products.
Do you accept gently used clothing?
At this time we are not accepting any new pieces of clothing in our brick-and-mortar storefront.